Refund Policy

The information below provides details about our refund policy and we ask that you take the time to read it.

Thank you for choosing OneChat. This Refund Policy explains the terms under which payments made for OneChat subscriptions and services may be refunded.

By purchasing or subscribing to OneChat, you agree to this Refund Policy.

1. Subscription Fees

OneChat offers subscription-based CRM and messaging services. All subscription fees are charged according to the selected plan and billing cycle.

Unless otherwise stated, subscription fees are non-refundable.

2. Free Trial

If a free trial is offered, you may evaluate the Service before purchasing. Once a paid subscription begins, the applicable charges become non-refundable unless required by law.

3. Refund Eligibility

A refund may be considered only in limited circumstances, such as:

  • Duplicate or accidental payment.
  • Incorrect billing due to a technical error caused by OneChat.
  • Payment processed more than once for the same subscription.
  • Any other case where OneChat, at its sole discretion, determines that a refund is appropriate.

4. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase.
  • Failure to use the Service.
  • Lack of required technical knowledge.
  • User configuration or setup issues.
  • Suspension due to violation of our Terms of Use.
  • Service interruptions caused by third-party providers (such as WhatsApp, Meta, cloud providers, or internet service providers).
  • Subscription cancellations after the billing cycle has started.

5. Cancellation

You may cancel your subscription at any time.

  • Cancellation stops future renewals.
  • Your subscription remains active until the end of the current billing period.
  • No partial or prorated refunds are provided unless required by applicable law.

6. Refund Processing

If a refund request is approved:

  • Refunds will be issued to the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • OneChat is not responsible for delays caused by banks or payment gateways.

7. Chargebacks

If you initiate a chargeback without contacting our support team first, we reserve the right to suspend or terminate your account while the matter is under review.

8. Changes to this Policy

We may update this Refund Policy from time to time. Any changes will become effective when published on our website or within the Service.

9. Contact Us

For billing or refund-related questions, please contact us:

OneChat

Email: support@onechat.in

Website: https://onechat.in 

Address: New Delhi, India