Welcome to OneChat. This Privacy Policy explains how OneChat ("we," "our," or "us") collects, uses, stores, and protects your information when you use our website, mobile application, and related services ("Service").

By using OneChat, you agree to the practices described in this Privacy Policy.

---

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Company Name
• Profile Information
• Billing Information

Business Information

• Customer Contacts
• Lead Information
• Chat History
• Team Members
• CRM Data

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• App Version
• Log Files
• Cookies and Similar Technologies

---

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service.
• Manage your account.
• Deliver CRM and messaging features.
• Process subscriptions and payments.
• Improve product performance.
• Respond to customer support requests.
• Send service notifications and security alerts.
• Detect fraud and unauthorized access.
• Comply with legal obligations.

---

3. WhatsApp Business Data

OneChat may process WhatsApp Business conversations and related metadata solely to provide CRM and communication features.

We do not claim ownership of your customer conversations or business data.

Users are responsible for complying with Meta's WhatsApp Business policies and applicable privacy laws.

---

4. Data Sharing

We do not sell your personal information.

We may share information with:

• Cloud hosting providers
• Payment gateways
• Analytics providers
• Customer support platforms
• Government authorities when legally required

All third-party providers are expected to protect your information appropriately.

---

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Secure servers
• Encryption where appropriate
• Access controls
• Authentication mechanisms
• Regular security monitoring

While we strive to protect your data, no method of transmission or storage is completely secure.

---

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the Service
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

Upon account deletion, certain information may be retained where required by law.

---

7. Cookies

We may use cookies and similar technologies to:

• Keep you logged in
• Improve website performance
• Remember preferences
• Analyze website usage

You can manage cookies through your browser settings.

---

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your information
• Update inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where applicable

Requests may be subject to legal and operational limitations.

---

9. Third-Party Services

Our Service may integrate with third-party platforms, including:

• WhatsApp Business Platform
• Meta
• Payment Gateways
• Cloud Service Providers
• Analytics Services

Your use of those services is governed by their respective privacy policies.

---

10. Children's Privacy

OneChat is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

---

11. International Data Transfers

Your information may be processed or stored in countries other than your own where our service providers operate. Appropriate safeguards will be applied where required by law.

---

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated Effective Date.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

---

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

OneChat

Email: support@onechat.in 

Website: https://onechat.in 

Address: New Delhi, India